Chat Smarter with Freshchat — Real-Time Customer Messaging
Freshchat gives you everything you need to engage and support customers in real time with instant messaging and automation—no missed chats, no slow responses.
Why Top Sellers Choose Helium 10
Everything you need to succeed on Amazon, all in one platform
Find Winning Products Fast
Discover profitable niches in minutes with AI-powered product research
Dominate Your Market
Outrank competitors with data-driven keyword and listing optimization
Track Performance 24/7
Monitor sales, inventory, and profits in real-time dashboards
Protect Your Brand
Safeguard listings from hijackers and unauthorized sellers
Launch Products Confidently
Validate ideas before investing with accurate demand forecasts
Scale Beyond Amazon
Expand to Walmart and other marketplaces seamlessly
Why Teams Choose Freshchat
Everything you need to engage, support, and convert customers — in real time.
Engage visitors instantly with fast, seamless chat that feels natural and responsive.
Manage all customer messages in one place with assignments, notes, and collaboration.
Resolve FAQs automatically, qualify leads, and route chats to the right team 24/7.
Trigger smart messages based on behavior, pages, or intent to boost conversions.
Use canned replies, private notes, and smart routing to respond faster and consistently.
Track response times, workload, and outcomes to continuously improve support quality.
Perfect For
Freshchat fits teams that want faster, smarter customer conversations.
Handle high chat volume with faster replies, better routing, and organized inboxes.
Capture and qualify leads in real time while visitors are actively browsing your site.
Launch live chat quickly and scale with automation as your customer base grows.
Improve customer experience, reduce drop-offs, and build trust through instant messaging.
Turn Website Visitors Into Conversations with Freshchat
Modern chat tools to help you support faster, automate FAQs, and convert leads—without chaos.
The Full Picture
A quick overview to help you decide if Freshchat fits your support and sales workflow.
Freshchat Pricing
Flexible plans for teams of all sizes to engage customers smarter.
How Does Freshchat Compare?
vs. basic inbox tools
| Feature | Freshchat | Basic Inbox |
|---|---|---|
| Smart routing & assignment | Yes | Manual |
| Automation & bots | Built-in | Limited |
| Proactive messaging | Targeted | Basic |
| Reporting & performance | Strong | Minimal |
Trusted by Support Teams
Real outcomes from real Freshchat users
Frequently Asked Questions
Everything you need to know about Freshchat
What is Freshchat and what does it help with? ▾
Freshchat is a customer messaging platform that helps businesses support, engage, and convert customers across channels using live chat, automation, and team inbox workflows.
Which channels can I manage with Freshchat? ▾
You can manage website chat and other customer messaging channels from a shared team inbox, helping you respond faster and keep conversations organized.
Can Freshchat automate replies with bots and workflows? ▾
Yes. You can use automation to handle FAQs, capture leads, route conversations to the right team, and reduce repetitive support—while keeping a smooth customer experience.
Does Freshchat support multiple agents and teams? ▾
Yes. Freshchat is built for teams—assign chats, collaborate internally, set up routing rules, and track performance so nothing falls through the cracks.
Can I customize the chat widget to match my brand? ▾
Yes. You can customize the widget appearance, greeting, and messaging style to match your website branding and improve trust with visitors.
Is Freshchat suitable for startups or only large companies? ▾
Freshchat works for both. Startups can launch fast with simple live chat, and growing teams can scale with automation, routing, and structured support workflows.
See Freshchat in Action
Watch how teams engage customers with real-time messaging and automation.
Ready to Chat Smarter?
Deliver faster support and better conversations across every channel.