Support Smarter with Freshdesk — Faster Ticket Resolution
Freshdesk gives you everything you need to manage customer support in one place with smart ticketing and automation—no missed requests, no slow resolutions.
Why Top Sellers Choose Helium 10
Everything you need to succeed on Amazon, all in one platform
Find Winning Products Fast
Discover profitable niches in minutes with AI-powered product research
Dominate Your Market
Outrank competitors with data-driven keyword and listing optimization
Track Performance 24/7
Monitor sales, inventory, and profits in real-time dashboards
Protect Your Brand
Safeguard listings from hijackers and unauthorized sellers
Launch Products Confidently
Validate ideas before investing with accurate demand forecasts
Scale Beyond Amazon
Expand to Walmart and other marketplaces seamlessly
Why Teams Choose Freshdesk
A modern helpdesk to manage tickets, speed up resolution, and scale customer support.
Bring support requests into one system so nothing falls through.
Auto-assign, prioritize, and organize tickets with rules and tags.
Define SLAs and track performance so support stays reliable.
Use canned responses, notes, and collaboration to resolve faster.
Track response times, workload, and trends to improve support.
Deliver consistent, faster support that builds long-term trust.
Perfect For
Freshdesk is built for teams that want structured, scalable customer support.
Handle high ticket volume with workflows that keep support organized.
Deliver fast help to shoppers and customers across multiple channels.
Start simple with ticketing, then scale with automation and SLAs.
Manage requests, track SLAs, and keep internal support accountable.
Deliver Faster Support with Freshdesk
Modern helpdesk features to manage tickets, automate workflows, and keep customers happy.
The Full Picture
A quick overview to help you decide if Freshdesk fits your support workflow.
Freshdesk Pricing
Plans for teams that want faster, more organized customer support.
How Does Freshdesk Compare?
vs. basic ticketing/inbox tools
| Feature | Freshdesk | Basic Inbox |
|---|---|---|
| Ticketing & case management | Yes | Limited |
| Smart routing & assignment | Built-in | Manual |
| Automation rules & SLAs | Advanced | Basic |
| Knowledge base & self-service | Included | Missing |
| Reporting & performance insights | Strong | Minimal |
Trusted by Support Teams Worldwide
Real results from teams using Freshdesk every day
Frequently Asked Questions
Everything you need to know about Freshdesk
What is Freshdesk used for? ▾
Freshdesk is a customer support platform that helps teams manage tickets, automate workflows, and resolve issues faster across multiple channels.
Which channels can Freshdesk handle? ▾
Freshdesk supports common support channels like email, chat, social messaging, and more—so everything lands in one unified helpdesk.
Can Freshdesk automate ticket routing and replies? ▾
Yes. You can use automations to assign tickets, send acknowledgements, set SLAs, and reduce repetitive work for agents.
Is Freshdesk good for small teams too? ▾
Yes. Small teams can start simple and scale up with advanced workflows, reporting, and collaboration tools as volume grows.
Does Freshdesk provide reporting and insights? ▾
Yes. Freshdesk includes dashboards and reports to track response time, resolution time, agent workload, and support quality metrics.
Can I customize the portal and support experience? ▾
Yes. You can tailor forms, categories, automation rules, and customer-facing elements to match your brand and workflow.
See Freshdesk Support in Action
Watch how teams manage tickets, automate workflows, and resolve faster.
Ready to Improve Customer Support?
Centralize tickets, streamline resolution, and delight customers at scale.